CONDITIONS OF SALE
Useful information on the conclusion of the contract, prices, payments and return of goods.
The offer and sale of products carried out on the website www.alessandracanciani.it are governed by these General Conditions of Sale.
The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order, according to the methods described below, implies full knowledge and express acceptance of both these General Conditions of Sale and what is expressly indicated in the Order Form.
For this reason, before the conclusion of the purchase contract, the Customer will be expressly asked to confirm that he has read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The Customer is required, once once the online purchase procedure has been completed, to print and keep these general conditions of sale and the relevant order form, already viewed and accepted, in accordance with the law.
βοΈ Object
1.1 These General Conditions of Sale have as their object the sale of products carried out online via the electronic commerce service on the website www.alessandracanciani.it. In consideration of the large number of products made available, the main characteristics and prices of the same (including any additional costs) are clearly indicated directly on the site within the specific sections dedicated to the individual products.
1.2 The products sold on the site can be purchased and delivered exclusively by Customers who habitually reside in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will not be processed in e-commerce mode. Therefore, in case of need for shipping to countries not indicated in the Order Form, please contact the seller at the e-mail addresses enzo@enzotassan.it.
βοΈ Subjects
2.1 The products are sold directly by the TLO company of Enzo Tassan-Gurle with registered and administrative headquarters in Italy, in via Montello 44, 33081 Aviano, Pordenone (hereinafter also referred to as Seller).
For any request for information, you can contact the Seller:
- via e-mail at the following addresses: enzo@enzotassan.it.
- by telephone to the following address: +39 346 71 32 039
- by post to the following address:
TLO di Enzo Tassan-Gurle, Via Montello 44, 33081 Aviano, Pordenone, Italy
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of orders of purchasing products on the website www.alessandracanciani.it and do not regulate, however, the supply of services or the sale of products by parties other than the Seller who may be present on www.alessandracanciani.it via links, banners or other hyperlinks not directly attributable to the Seller.
Before placing orders and purchasing products and services from parties other than the Seller, it is advisable to check their conditions of sale, because the Seller does not is responsible for the provision of services by third parties other than the Seller himself.
2.3 The products are sold to the Customer identified according to the data entered by the same when completing and sending the Order Form in electronic format, which entails the simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the website www.alessandracanciani.it are aimed exclusively at adult customers. By completing and sending an order through this website, the Customer declares and guaranteesto be of age (18 years of age) and to possess the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from inserting false and/or invented and/or imaginary names, as well as incorrect personal references, in the online order procedure and in further communications. The Seller reserves the right to legally prosecute any violation or abuse, in the interest and protection of all Consumers.
2.6 By accepting these Conditions of Sale, the Customer exonerates the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer at the time of entering the online order, the latter being solely responsible for their correct insertion.
βοΈ Prices sales
3.1 Unless otherwise indicated in writing, all product prices and shipping and delivery costs indicated on the website www.alessandracanciani.it and in the Order Form are to be considered inclusive of VAT. (value added tax, applied according to the rate in force at the time of the order) and expressed in Euros (β¬).
The validity of the prices indicated is always and only that indicated on the website www.alessandracanciani.it at the time of transmission of the Order Form via the Internet. The prices of the Products and shipping and delivery costs may vary without notice.
3.2 ββAll products are shipped directly from Italy. The prices of the products and the shipping and delivery costs indicated on the website www.alessandracanciani.it and in the Order form, unless otherwise specified, are to be considered not inclusive of any further costs connected to customs duties and related taxes, not calculable in advance, if the shipment takes place in countries that are not part of the European Union, or, in any case, in countries in which current legislation provides for import charges.
In such cases the existence of any further costs indicated above will be clearly mentioned during the review and confirmation of the order. In any case, any such additional costs will remain the sole responsibility of the Customer and must be paid according to the instructions specified in the Order Confirmation.
βοΈ Forwarding of the order and conclusion of the purchase and/or sales contract
4.1 By online purchase and/or sales contract we mean the shop concluded remotely via the website www.alessandracanciani.it, concerning the sale of movable goods (hereinafter also referred to as products), stipulated between the Customer and the Seller as part of an electronic commerce service organized by the Seller who, for this purpose, uses communication technology remotely called Internet.
4.2 The conclusion of the purchase contract for one or more products is completed with the completion of the Order Form in electronic format and the subsequent transmission of the same to the Seller via the Internet, using the methods indicated.
4.3 The Order Form contains:
- a reference to these General Conditions of Sale;
- the information (and possibly images) relating to each Product;
/>- the price of each Product (including VAT);
- the payment systems available to the Customer;
- the delivery methods of the purchased Products and the related shipping and delivery costs;
- a reference to the conditions for the exercise of the right of withdrawal by the Customer;
- the methods and times for returning the purchased products.
4.4 Although the Seller adopts constantly measures aimed at ensuring that the images of the Products shown on the website www.alessandracanciani.it are faithful reproductions of the Products themselves, including the adoption of everytechnological solution possible to minimize inaccuracies and discrepancies, some variations are always possible due to the technical characteristics and color resolution characteristics of the technical instruments used (camera, computer, screen).
Consequently, the Seller will not be responsible for any inadequacy and/or discrepancies in the graphic representations of Products shown on the website www.alessandracanciani.it, whenever this is due to the aforementioned technical reasons, since such representations perform a function purely illustrative.
4.5 The contract is considered concluded when the Seller receives the Customer's Order Form via the Internet, after verifying the correctness of the data contained therein.
4.6 Once the contract is concluded, the Seller will take charge of the Customer's order, in order to process it.
βοΈ Order Fulfillment
5.1 With the compilation and the subsequent transmission of the Order Form, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale.
5.2 Once the contract has been concluded in accordance with the provisions of the previous point, the Seller will send, by e-mail (to the address indicated when completing the Order Form), an Order Confirmation, containing a summary of the information already contained in the Order described in the previous paragraphs.
5.3 The Seller retains the right, before proceeding with sending the Order Confirmation, to request from the Customer, by e-mail or telephone, further information with reference to the order received.
5.4 This is without prejudice to the Seller's right, at its sole discretion, not to process purchase orders which do not provide sufficient guarantees of solvency or which are incomplete and/or incorrect, or in the case of unavailability of the products, or, again, in the event that the Order does not correspond to normal consumption needs.
In all these cases, the Seller will inform the Customer, by e-mail (to the address indicated when completing the Order Form), that the purchase contract has not been concluded, as the order has not been processed, specifying the reasons. In this case, the sum previously committed to the Customer's means of payment will be promptly released.
Furthermore, despite every effort by the Seller in this regard, it cannot be ruled out that for a small part of the Products on the website www.alessandracanciani.it a price different from the actual one is indicated by mistake.
The Seller, therefore, undertakes to check, for each order, the correctness of the prices of the products during the order verification process and subsequent shipment of the products. products.
If, due to misunderstandings or other inconveniences, the price indicated on the website www.alessandracanciani.it is lower than the correct selling price of a product, the Seller will contact the Customer to verify whether the latter still wishes to purchase the product at the correct price. Otherwise, the order cannot be accepted.
If, however, the correct price of a product is lower than that indicated on the site, the Seller will charge the Customer only the lower correct price and will ship the purchased Products.
5.5 If the selected Products, presented on the website www.alessandracanciani.it, are no longer available or on sale following the sending of the Order Form, the Seller will be responsible for communicating to the Customer promptly and in any case within thirty (30) working days starting from the day following the day of transmission, the unavailability of the Productssorted. In this case, the sum previously committed to the Customer's means of payment will be promptly released.
5.6 The Seller undertakes to process the order and ship (i.e. deliver to the designated courier) the Products ordered to the Customer no later than 5 days from the date of conclusion of the contract, upon collection of the sum due.
5.7 Each sale made by the Seller through the online sales service may concern one or more products. All orders placed on the website www.alessandracanciani.it must correspond to normal consumption needs. This requirement applies both in relation to the number of products purchased with a single order and in the case of a plurality of orders relating to the same product, even if each order includes a quantity of products corresponding to normal consumption needs. In any case, the Seller has the right not to process orders that do not correspond to normal consumer needs.
5.8 The Seller expressly reserves the right to refuse orders from a Customer with whom there is an ongoing dispute and/or dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
βοΈ Payment methods
To pay the price of the Products and the related shipping and delivery costs, you can proceed with one of the methods indicated in the Form of the Order and which are summarized below.
6.1 Credit cards and prepaid cards
6.1.1 For online orders on the website www.alessandracanciani.it the Seller accepts payments made both with credit cards and prepaid cards (by way of example but not limited to, PostePay) without any additional charge on the cost of the product and shipping. It is obviously understood that the Customer must be the owner of the credit card used for the payment (i.e. the name shown on the credit card must be the same as that indicated on the billing information), which must be valid at the time of conclusion of the contract. In the absence of these conditions it will not be possible to proceed with the order.
6.1.2 At the time of Confirmation of the Order, the amount will actually be charged to the credit card in relation to the products purchased.
6.1.3 If, once the package containing the purchased Products has been received, for any reason, the Customer intends to exercise the right of withdrawal, following payment for the Products purchased online, the refund will be made only following receipt of the goods, in a state of perfect integrity, without prejudice to the necessary checks.
The seller undertakes to reimburse the customer within a maximum of 14 days from receipt of the goods, based on the above, and will use for the refund the same means of payment used by the Customer for the initial transaction.
βοΈ 6.2 Paypal
6.2.1 The Customer can make payments on the website www.alessandracanciani.it through their account PayPal, directly using the registration references used on www.paypal.com.
βοΈ 6.3 Standard bank transfer
6.3.1 The Customer can pay for the order by standard bank transfer to be made to the following bank details:
- Credit institution: UNICREDIT BANCA, VITTORIO VENETO branch.
- Current account holder: Enzo Tassan-Gurle
- IBAN: IT09H0200862191000101655328
Inin the case of payment by standard bank transfer, the order will be processed when the price paid is correctly credited to the Seller's current account.
6.4 At no time during the purchase procedure is the Seller able (nor has the possibility) to know the information relating to the Customer's credit card or PayPal account (for example, the credit card number or its expiry date, or the access parameters to the PayPal account), which are transmitted directly to the site of the person who manages electronic payment (banking institution or Paypal) via connection protected by an encrypted protocol. Furthermore, none of the Seller's computer archives will retain such data.
6.5 Under no circumstances can the Seller be held responsible for any fraudulent and/or improper use of credit and prepaid cards, or PayPal accounts, by third parties.
βοΈ Shipping and delivery of the products
7.1 Once the regularity of the order and the related payment has been ascertained, and after having sent the Customer the Confirmation of the Order, the Seller will proceed with the shipment of the Products to the address indicated when completing the Order Form.
βοΈ 7.2 The shipment contains:
- the Products ordered;
- the transport document/accompanying invoice;
- any accompanying documentation required based on the country of destination;
- any information material and promotional.
7.3 The purchased products will be sent to the shipping address indicated by the Customer in the Order Form by express courier identified by the Seller, at the discretion of the Seller himself and according to the choices made by the Customer in the Order Form. In the Shipping section there is additional information on costs, shipping times and methods and countries served.
7.4 Upon receipt of the goods, and in any case no later than 48 hours from delivery, the Customer is required to verify the integrity of the packages delivered by the courier. In the event of anomalies, it is the Customer's responsibility to have them detected and noted exactly by the courier and to refuse delivery, if verified upon receipt of the Products, or by the Seller if verified within the following 48 hours. Otherwise, the Customer will lose the right to assert any subsequent claims relating to the integrity of the Products purchased
βοΈ Right of withdrawal
8.1 Only in the event that the Customer qualifies as a Consumer (meaning by this definition any natural person who acts for purposes unrelated to any entrepreneurial or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, communicating it to the Seller within 14 (fourteen) days, starting from the day on which the Customer or a third party, possibly designated by the Customer and other than the carrier, acquires physical possession of the goods. The deadline is considered respected if the Customer sends back the goods before the expiry of the period of 14 (fourteen) days. The returned Products must be sent to:
TLO di Enzo Tassan-Gurle
Via Montello 44
33081 Aviano (PN)
Italy
8.2 The Customer must inform the Seller of his decision to exercise the right of withdrawal before the expiry of the period indicated above using the withdrawal form by presenting an explicit declaration of his decision to withdraw from the contract to be sent by registered mail with receipt of return, by certified mail or by email.
8.3 The right of withdrawal is subject to the following conditions:
- the returned Products must be returned in their entirety and must not have been used, worn,washed, soiled or damaged;
- the returned Products must not show obvious signs of use;
- the returned Products must be returned packaged exactly as they were shipped, complete with all accessories and labels where present.
- the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times;
8.4 If the right of withdrawal is exercised in accordance with the previous conditions, the Seller is required to refund the sums paid by the Customer without undue delay and in any case within 14 (fourteen) days from the day on which the Customer was informed of the Customer's decision to withdraw from the contract, provided that the Seller has already received the return of the goods or that the Customer provides the Seller with proof of having already shipped the returned Products.
In any case, the refund will be made only upon receipt of the goods, in a state of perfect integrity of the goods themselves, without prejudice to the necessary checks. The Seller undertakes to reimburse the customer within a maximum of 14 days from receipt of the goods.
The Seller will use for the refund the same means of payment used by the Customer for the initial transaction, unless the latter has expressly agreed otherwise and provided that the same does not have to incur any costs as a consequence of the refund, with the exception of out-of-pocket costs, such as, but not limited to, transport and/or delivery costs, customs costs, commission costs bank.
8.5 In case of withdrawal, the costs borne by the Customer will remain the initial shipping costs of the order of the Products purchased. The other costs will be reimbursed by the Seller, following the exercise of the right of withdrawal (with the exception of additional costs including the original delivery costs).
8.6 The Seller undertakes to also bear the initial shipping costs of the returned Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller himself. Only in these cases, the Seller will also refund the Customer the amount paid as initial shipping costs.
8.7 To return the returned Products, the Customer must use the means he deems most suitable or use his trusted courier. From the moment the products are returned to the Seller, the Customer is exempt from any liability in the event of loss or damage to the Products.
8.98 In the event of exercising the right of withdrawal without respecting the methods indicated above, the Customer will not be entitled to a refund of the sums paid. In this case, the Seller will communicate to the Customer, by e-mail (to the e-mail address indicated in the Order Form) the non-acceptance of the return and the Customer will have the right to regain, at his own expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
8.9 As required by current legislation on the matter, the right of withdrawal is excluded, and cannot therefore be exercised, in the event that the Products purchased have been personalized upon explicit request by the Customer at the time of the order.
βοΈ Guarantee of conformity
9.1 The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of the Italian legislation on the matter.
9.2 The duration of the guarantee is 2 (two) years, art. 128 et seq. of the Consumer Code, from the moment of delivery of the goods. If the Customer qualifies as a Consumer(this definition meaning any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), this guarantee is valid provided that the conditions indicated below are respected:
a) the defect appears within 2 months from the date of delivery of the products;
b) the Customer reports the defects within two months from the date on which the defect was discovered by the latter, unless this is in conflict with the prevailing mandatory regulations of the country of habitual residence of the Customer.
9.3 In particular, in the event of a lack of conformity, the Customer who has stipulated the contract as a Consumer will have the right to obtain the restoration of conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent refund of the price paid.
βοΈ Contacts
For any request for information, the Seller is at the Customer's disposal and can be contacted at the email addresses: enzo@enzotassan.it
Communications to the customer
The Customer acknowledges, accepts and gives his explicit consent to the fact that all communications, notifications, certificates, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated in the Order Form.
βοΈ Privacy
All information on the methods of processing of personal data can be consulted in the section dedicated to the Privacy Policy.
Applicable law, competent court and amicable resolution of disputes
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any different prevailing mandatory law of the country of habitual residence of the Customer.
Consequently the interpretation, execution and resolution of these General Conditions of Sale are subject exclusively to Italian law (without prejudice to any different law prevailing imperative of the country of habitual residence of the Customer) and any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority, as better specified below.
In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the Court of the place of domicile or residence of the same on the basis of the applicable law or, at the choice of the Consumer in the case of action taken by the consumer himself, by the Court of Pordenone.
If the Customer instead acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish, for any dispute that may arise relating to the interpretation, execution and termination of the contract, the exclusive jurisdiction of the Court of Pordenone.
13.2 Given that the Seller is always available to seek an amicable solution to disputes arising, through the direct contacts indicated in point 10), the Seller is hereby informed Customers who, according to article 14 of EU Regulation no. 524/2013 and the resolution on ODR referred to in Statutory Instrument no. 500/2015 in force since 15 February 2016, the European Commission has established an online platform for the resolution of ODR disputes ("online dispute resolution") arising from the purchase of goods online accessible at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Through this platform, the Customer will be able to consult the list of organisms, find the link of each of them and start aonline dispute resolution procedure.
More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
13.3 If one or several conditions of these General Conditions of Sale should be declared, for any reason, null and/or invalid and/or ineffective and/or inapplicable, the other conditions will retain all their strength and their scope.
Modification and updating
The Seller is free to make changes and/or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be asked to accept exclusively the General Conditions of Sale in force at the time of the relevant purchase (i.e. at the time of completing and submitting the Order Form).
The new General Conditions of Sale will be effective from the date of publication on the website www.alessandracanciani.it and in relation to purchase orders submitted after that date.